There have been a number of humorous references to "the guy" in sit-coms. The guy is the expert: the person who fixes and/or handles things. He can be a computer techie, a TV repairman, a plumber, etc. These days, "the guy" is sometimes a gal. The message in sit-coms is that if you try to fix things, yourself, you'll fall off the roof and be bed-ridden or you'll wind up calling your father, if your father is handy. In fact, some people have a handyman to whom they regularly go when anything breaks down as the handyman, frequently, knows how to fix a variety of things and that's why he's called a "handy" man, i.e., he's handy to have around.
The easiest solution to any problem is to call the guy. It's not the most satisfactory solution though. First of all, the guy is going to charge you for his assistance. In fact, he can charge you $125 for 5 minutes of work. Secondly, it's very satisfying to fix something yourself. If you're struggling and short of time, the guy might be the answer to your prayers. However, wouldn't it be better to learn how to do things, yourself, so that you can become your own guy?
Most things are doable if you watch how the guy does them and ask him questions while he's around. If you don't want to take lessons from the guy, the Internet will tell you almost, if not, everything you need to know about how to fix or repair whatever needs fixing or repairing.
I just spent 40 minutes getting my computer to work. I couldn't deal with calling the guy regarding my computer as (1) I didn't think it was necessary as I've fixed my computer before, (2) I just switched cell phones and spent some time on that learning curve and (3) I didn't want to spend the money.
I'm not a computer geek and I'm certainly not as knowledgeable as a good techie, however, having been through a number of computer issues, previously, I've come to understand that the first thing to do is to pull out the plugs and plug them back in. Replugging things, more often than not, solves the problem. Of course, you have to find the right plug to pull, however, if you pull a lot of plugs, you will, eventually, pull the right one.
I had this very experience a few minutes ago. Of course, sometimes, the issue is more complex, however, in my experience, 80 - 90% of computer issues can be solved by replugging.
Some people like to depend on others. I'm not one of those people. Other people have their own things to do and when you rely on other people, you have to wait for them to get back to you. Also, sometimes "the fix" has to be done very early in the morning, very late at night, or when the guy's favorite football team's game is being televised.
Becoming your own guy has interesting career ramifications as well. It's great to have an employee who is as good as any "guy", especially in a small business. There are, also, relationship ramifications. If you're a man, being your own guy can be very appealing to a woman who doesn't want to be her own guy. She can make you her guy, in more ways than one. It doesn't seem to work quite as well the other way around, however, as guys still want to be "the guy" and can be resentful of a woman who is more of a guy than they.
The helpless act is no longer appealing to men. Most men aren't so insecure that they need a helpless woman: they just, generally, prefer being the better "guy", much as they, generally, prefer beating a woman in tennis.
I'll leave you with a tip regarding how not to get caught in techie hell when you call for free assistance: the way I avoid getting caught in techie hell is to immediately ask whatever techie I get on the phone how long he or she has been working at the company. If the techie has been working there less than a year, I very nicely ask if I can be transferred to a more experienced techie as I am under time pressure. When you get caught in customer service hell, ALWAYS ask for the manager. In most instances, the manager will resolve your issue to your satisfaction.